Fraud, Schemes & Scams

Cyber Attacks


Cyber attacks are becoming increasingly sophisticated and thieves often try to manipulate people into providing their information through a number of different ways, such as:

  • Phishing, where fake e-mails and texts are sent to members with a link that lures you to a fake version of a real website. This site will ask for your security information, such as passwords, account numbers or credit card details,
  • "Brute Force" attacks, where fraudsters use a computer program to try to guess account passwords, and
  • Phone calls to members, where scammers are impersonating trusted sources, such as your credit union, and are asking for your personal information.

It’s a scary thought that cyber attacks are happening, but the good news is that your credit union continues to stay vigilant in working to prevent such fraud. We have put several security measures in place, many of which are not visible to our members, to safeguard you.  A great example of this is the Strong Passwords required for your Online and Mobile Banking, which were developed to help strengthen security for members.

You can protect yourself from being exploited by using caution when receiving requests for personal information, and by following some good practices:

  • Don't disclose private information when contacted unexpectedly – we won’t send you an email or text asking you to provide us with your private banking details.
  • Don't open email attachments unless you know the sender and are expecting to receive an attachment from them.
  • Don't click on links in emails or texts unless you are confident that it will take you to a real website. A good trick is to “hover” your mouse over any links to see the web address before clicking.
  • Keep an eye on your accounts through Online Banking and Mobile Banking or by reviewing monthly statements. Let us know immediately if you find any unexpected activity or discrepancies in your balances.
  • Sign up for Alerts through Online Banking - it’s a free, safe notification service available to all members that can help monitor your accounts.

Get in touch with us right away if you receive a suspicious phone call or email that claims to be from us. You can visit any of your local branchescontact us online or by phone.


Life is just a little easier when you use your computer and mobiel devices to get things done online. But there are a few simple and sensible things you should do to protect yourself against security risks:

  • Change your passwords regularily.
  • Don't use the same password for everything.
  • Install anti-virus software to protect your data from viruses and malware. Apply security updates as soon as you receive them.
  • Install anti-spyware software to keep others from gathering information about your online habits or making unauthorized changes to your computer.
  • Implement a firewall to prevent unauthorized access
  • If an email looks suspicious, stop before you click. Look carefully at what it claims and think about whether it makes sense.
  • Check the logo, language and spelling to judge whether it seems legitimate.
  • Call the company and make sure the email came from them. Consider reporting phishing to the Government of Canada Spam Reporting Centre at Report additional specifics such as resulting malware infection online at
  • Never click on a banner ad or pop-up window that says Agree, OK or I accept.


Cybercriminals have become experts at luring people via email, often impersonating well-known companies, banks and even government agencies. They may ask you to confirm your account information or log into your account. If you take the bait, they've stolen your personal information.


Acting quickly can minimize the damage and help prevent further fraud or theft.

    1. Notify us immediately if you suspect fraud or identity theft. We can provide advice on how to limit access to your credit card or financial accounts and investments.
    2. Call the police and file a report. Keep a copy of the reports for your records.
    3. Change your PIN and passwords immediately.

Keep a list of the people you speak to when reporting a fraud, recording all the dates, names, phone numbers and what was said.

Where to get more information:

Canadian Anti-Fraud Centre

Competition Bureau of Canada

The Little Black Book of Scams

Government of Canada (Public Safety Canada) Resources on Identity Theft