Service Updates

Last Updated: January 30, 2020 at 9am MST

There is an ongoing issue at some Gas pumps and merchant locations as a result of a software update on their point-of-sale (POS) devices. This is resulting in new debit & credit cards issued in the last 18 months being declined when using Chip & Pin functionality. (Please note, this issue was fully resolved at Costco and Loblaws on January 23, 2020.)

For the latest information, please follow us on Twitter at @MountainViewFin or call us at 1.844.648.6466

Experienced a Declined Transaction? 

If you experience a decline and are told that there is an issue with your card by the merchant, please rest assured that this is not a card issue. We’d appreciate if you could call us at 1.844.648.6466 if this occurs so that we can directly work with the merchant involved.

How To Complete Declined Transactions 
  • Use your Membercard Flash (Tap) functionality for transactions under $100, or split your transaction in two to allow for larger Contactless transactions
  • Enable and use your Mobile Wallet on your Mobile Phone for Samsung Pay or Apple Pay
  • Use your Collabria Credit Card, which typically has a higher "Tap" limit.
  • Use your card as normal at an ATM to have cash on hand.  Use the Ding Free app to find your nearest free-to-use ATM.