COVID-19 Member Relief Program

We're Here To Help During This Challenging Time

If you're facing financial challenges as a result of COVID-19 or the economic downturn, we’d like to help.

Loan payment relief is available to members for up to three months to help lessen the financial impact from business slowdown, reduced hours or layoffs. The relief extends to all types of term loans and mortgages*, and almost all of our members can benefit from it, including Commercial, Agriculture, Small Business and Retail.

There are no questions asked in order to qualify, and we won’t ask you to prove that you have COVID-19 or have been out of work because of the virus. We trust and empathize with members who are affected by COVID-19 and/or the corresponding economic challenges.

How do I participate in the member relief program?

Given recommendations for self-isolation and appropriate social distancing, the entire process can be done from the safety of your home by calling your nearest/local branch


To help us provide you with a speedy experience, please have the following information on hand for the call.

  • Member number
  • Information of individuals who are joint on the account and payments

If you’re a small business or commercial and agriculture banking member, please reach out directly to your account manager to discuss the program.


The Legal Stuff:

*Terms and conditions apply. All parties to the loan must authorize this transaction. All type of term loans and mortgages (Commercial, Agriculture, Small Business, Dealer Finance, Consumer Mortgages and Term Loans) are eligible. Optimum Dealer loans are not eligible. If a member has multiple loans this program applies for each credit facility. All loans must be up to date and in good standing.